Privacy policy

 

Last Updated: September 2026

This Privacy Policy describes how Nutaira, operated by Nutaira Nutraceuticals Private Limited ("Nutaira," "we," "us," or "our"), collects, uses, discloses, stores, and otherwise processes personal information when you visit our website, purchase our products, interact with our Shopify store (the "Site"), or otherwise communicate with us.

This Privacy Policy should be read together with our Terms of Service and other policies available on the Site.

1. Personal Information We Collect

Depending on how you interact with Nutaira, we may collect the following categories of personal information.

Information You Provide Directly

This may include:

• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Order and purchase information
• Account information, if you create an account
• Customer service communications
• Return, refund, or replacement information
• Any other information you voluntarily provide to us

Payment Information

Payments are processed securely through third-party payment service providers.

Nutaira does not directly receive or store your complete payment card number. Our payment service providers may process payment card details, billing information, and other information necessary to authorize and complete transactions.

Information Collected Automatically

When you visit or interact with our Site, certain information may be collected automatically through cookies, pixels, tags, log files, and similar technologies, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Time zone
• Approximate location derived from technical information
• Pages and products viewed
• Search activity
• Referring websites
• Shopping cart interactions
• Site navigation and usage information
• Advertising and analytics identifiers

Information From Third Parties

We may receive personal information from third parties that provide services to us, including:

• Shopify
• Payment processors
• Shipping and fulfillment providers
• Analytics providers
• Advertising and marketing platforms
• Fraud prevention and security providers
• Customer service and communications providers

2. Health-Related Information

Nutaira sells dietary supplements, including products such as Magnesium Glycinate.

You are not required to provide medical records, diagnoses, prescriptions, treatment information, or other detailed health information in order to purchase products from Nutaira.

Please avoid submitting sensitive medical or health information through customer support communications unless it is reasonably necessary for us to address your request.

If you voluntarily provide health-related information while communicating with us, we may process that information only as reasonably necessary to respond to your inquiry, provide customer support, address a product concern, or comply with applicable law.

Where information processed by Nutaira is considered sensitive or consumer health information under applicable law, we will handle that information in accordance with applicable legal requirements.

3. How We Use Personal Information

We may use personal information for purposes including:

• Processing and completing orders
• Processing payments
• Arranging fulfillment and shipping
• Sending order confirmations, tracking information, and transactional communications
• Providing customer service
• Managing returns, refunds, replacements, and order issues
• Detecting and preventing fraud, abuse, and unauthorized transactions
• Maintaining, securing, and improving our Site and services
• Understanding how visitors use our Site
• Analyzing business and website performance
• Personalizing the shopping experience where permitted
• Providing marketing communications where permitted
• Measuring and improving advertising campaigns
• Complying with tax, accounting, regulatory, and legal obligations
• Establishing, exercising, or defending legal claims
• Protecting the rights, property, security, and safety of Nutaira, our customers, and others

4. How We Disclose Personal Information

We may disclose personal information to service providers and other parties where reasonably necessary to operate our business.

Shopify

Our online store is hosted and powered by Shopify. Shopify processes certain personal information in connection with providing its ecommerce platform and related services.

You can review Shopify's privacy information here:

Shopify Privacy Policy

Payment Service Providers

Payment information is processed through third-party payment processors.

These providers process information necessary to authorize, complete, and manage your transaction.

Nutaira does not directly store your complete payment card number.

Fulfillment and Shipping Providers

Personal information such as your name, shipping address, email address, phone number, and order details may be provided to our fulfillment partners and shipping or logistics providers where necessary to prepare, fulfill, and deliver your order.

Inventory for U.S. customer orders is stored, packed, and fulfilled through our fulfillment facility in Erie, Pennsylvania, United States.

Shipping providers may include USPS, UPS, and other applicable logistics providers where necessary.

Analytics and Advertising Providers

We may use analytics, advertising, measurement, and marketing services to understand how customers interact with our Site, measure advertising effectiveness, and improve our marketing.

Depending on the services enabled on our Site, these may include Google Analytics, Google Ads, Google Tags, or other Google services.

You can review Google's privacy information here:

Google Privacy Policy

Professional and Business Service Providers

We may disclose personal information to accountants, legal advisors, technology providers, customer service providers, fraud-prevention providers, security providers, and other professional service providers where reasonably necessary.

Legal and Regulatory Requirements

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to valid court orders, subpoenas, government requests, or other lawful processes
• Protect or enforce our legal rights
• Investigate fraud or security incidents
• Enforce our agreements and policies
• Protect Nutaira, our customers, or others from harm

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate our Site, remember preferences, understand Site usage, measure advertising performance, maintain security, and improve our services.

These technologies may include:

• Essential or functional cookies
• Analytics cookies
• Performance cookies
• Advertising cookies
• Preference cookies

You may be able to manage cookies and similar technologies through your browser settings or through privacy controls made available on our Site.

Where required by applicable law, we may request consent before using certain non-essential cookies or similar technologies.

Blocking or disabling certain cookies may affect the functionality or performance of the Site.

6. Advertising, Data Sharing & Privacy Choices

We may use advertising and analytics technologies to measure advertising performance and provide advertising that may be relevant to customers.

Nutaira does not sell personal information for monetary consideration.

However, depending on the technology used and the laws applicable to you, certain disclosures of personal information to advertising, analytics, or technology partners may be considered a "sale," "sharing," or use for "targeted advertising" under applicable privacy laws.

Where required by applicable law, you may have the right to opt out of these activities.

Where available, you may exercise applicable privacy choices through the privacy or data-sharing opt-out controls provided on our Site.

We may also recognize qualifying browser-based opt-out preference signals, including Global Privacy Control (GPC), where required by applicable law and supported by our privacy configuration.

7. U.S. State Privacy Rights

Depending on where you live and whether applicable privacy law applies to Nutaira, you may have certain rights regarding your personal information.

Subject to applicable law and exceptions, these rights may include the right to:

• Request access to personal information we maintain about you
• Request information regarding categories of personal information we collect or disclose
• Request correction of inaccurate personal information
• Request deletion of personal information
• Request a portable copy of certain personal information
• Opt out of certain sales or sharing of personal information
• Opt out of certain targeted advertising
• Limit certain uses or disclosures of sensitive personal information where applicable
• Appeal certain decisions regarding privacy requests where applicable
• Exercise applicable privacy rights without unlawful discrimination

Not all rights apply in every jurisdiction or to every business.

To exercise an applicable privacy right, contact us at:

support@nutaira.com

You may also use applicable privacy-choice or data-sharing opt-out tools made available through our Site.

We may need to verify your identity before fulfilling certain requests.

Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may request documentation confirming the agent's authority.

8. Marketing Communications

If you have opted to receive promotional emails or other marketing communications from Nutaira, you may unsubscribe at any time by following the unsubscribe instructions included in the communication.

Even after opting out of marketing communications, you may continue to receive transactional or service-related communications regarding:

• Orders
• Payments
• Shipping
• Tracking
• Returns
• Refunds
• Account security
• Customer service
• Other service-related matters

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

• Order fulfillment
• Customer service requirements
• Returns and refunds
• Fraud prevention
• Tax and accounting requirements
• Recordkeeping obligations
• Contractual requirements
• Applicable laws and regulations
• Resolving disputes
• Establishing, exercising, or defending legal claims

When personal information is no longer reasonably required, we may delete, anonymize, aggregate, or otherwise securely dispose of it in accordance with applicable law.

10. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, destruction, or loss.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

If you maintain an account with us, you are responsible for protecting the confidentiality of your login credentials and account information.

11. International Processing and Transfers

Nutaira Nutraceuticals Private Limited is headquartered in Gujarat, India, while our customers, fulfillment partners, technology providers, payment processors, and other service providers may be located in the United States and other countries.

As a result, personal information may be transferred to, stored in, accessed from, or processed in countries outside the jurisdiction where you live.

These countries may have privacy and data-protection laws that differ from those in your jurisdiction.

Where required by applicable law, we and our service providers use appropriate measures or safeguards in connection with international transfers of personal information.

12. Children's Privacy

Our Site and products are not directed toward children.

We do not knowingly solicit or intentionally collect personal information from children under the age of 18.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at support@nutaira.com so we can review the request and take appropriate action.

13. Third-Party Websites and Services

Our Site may contain links to third-party websites, platforms, or services.

Third-party websites and services operate independently and may have their own privacy policies, terms, and security practices.

Nutaira is not responsible for the privacy practices, security, accuracy, availability, or content of independent third-party websites or services.

We encourage you to review the privacy policies of any third-party website or service you choose to visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will revise the "Last Updated" date displayed at the top of this page.

Where required by applicable law, we may provide additional notice regarding material changes.

15. Contact Information

For questions about this Privacy Policy, our privacy practices, or requests concerning your personal information, please contact:

Nutaira Customer Support

• Email: support@nutaira.com
• Phone: +1 (814) 844-3102
• Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

Corporate Headquarters:

• Company: Nutaira Nutraceuticals Private Limited
• Address: BLD-G-203 OMKAR RESIDENCY, NR. UPLI COLONY
• Locality: Mota Varachha, Chorasi
• City / Postal Code: Surat - 394101
• State / Country: Gujarat, India

U.S. Fulfillment & Returns Facility:

• Facility Name: Nutaira Returns
• Street Address: 404 Holland St
• City / ZIP Code: Erie, PA 16507
• Country: United States

The U.S. facility listed above is used for U.S. order fulfillment and approved product returns. It is not the corporate headquarters or registered office of Nutaira Nutraceuticals Private Limited.