Refund policy

 

This Return & Refund Policy applies to all purchases made through the Nutaira online store. Nutaira Nutraceuticals Private Limited is committed to providing clear and transparent return and refund procedures for our customers.

Business & Return Addresses

Corporate Headquarters:
Nutaira Nutraceuticals Private Limited
BLD-G-203 OMKAR RESIDENCY, NR. UPLI COLONY
Mota Varachha, Chorasi
Surat - 394101, Gujarat, India

U.S. Fulfillment & Returns Facility:
Nutaira Returns
404 Holland St
Erie, PA 16507
United States

Important: Please do not send products to either address without prior authorization. All approved returns that require a product to be shipped back must be sent to our designated U.S. Fulfillment & Returns Facility in accordance with the return instructions and Return Merchandise Authorization (RMA) provided by our customer support team.

Please do not send product returns to our corporate headquarters in India unless specifically instructed by Nutaira in writing.

1. 30-Day Return Window

We provide a 30-day return window for eligible products.

You must request a return within 30 calendar days from the date carrier tracking records indicate that your package was delivered.

Requests submitted after the 30-day return period may not be eligible for return or refund, except where otherwise required by applicable law or where the product qualifies under our damaged, defective, or incorrect-item policy.

2. Return Eligibility for Dietary Supplements

Because dietary supplements are ingestible products, returns must meet applicable health and safety requirements.

To qualify for a standard change-of-mind return:

  • The product must be completely unopened and unused.
  • All original safety seals must remain intact and untampered with.
  • The product must remain in its original retail packaging.
  • The bottle, label, and packaging must not show signs of alteration, misuse, or significant damage.

Products that have been opened, used, or have broken or tampered safety seals are not eligible for a standard change-of-mind return.

This restriction does not apply to eligible claims involving products that arrived damaged, defective, incorrectly supplied, or otherwise covered by applicable law.

3. Return Authorization

All standard returns require prior authorization from our customer support team.

Items returned without an approved Return Merchandise Authorization (RMA) number may not be accepted or processed for a refund.

Opened, used, contaminated, or otherwise ineligible dietary supplements received without authorization may be safely disposed of for health and safety reasons and may not be returned to the sender.

Receiving an RMA does not by itself guarantee a refund. Returned products must still meet the applicable eligibility requirements described in this policy.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, leaking, defective, with a compromised safety seal, or contains an incorrect item, please contact us as soon as possible.

When possible, we recommend contacting us within 48 hours of delivery so we can promptly investigate and resolve the issue.

Email support@nutaira.com and include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the affected product
  • Photographs of the outer shipping package and shipping label, where applicable

After reviewing and verifying the claim, we will provide an appropriate replacement or refund for the affected item(s) at no additional cost to you.

Depending on the circumstances, we may not require a damaged, defective, leaking, or otherwise unsuitable product to be physically returned. If a return is required, our customer support team will provide specific instructions.

5. How to Initiate a Return

To request a standard return:

  • Email support@nutaira.com with your order number and reason for return.
  • Our customer support team will review your request and confirm whether the product appears eligible.
  • If approved for return, we will provide your RMA number and return instructions.
  • Pack the unopened product securely to help prevent damage during transit.
  • Include or display your RMA number as instructed by our customer support team.
  • Ship the approved return to our designated U.S. Fulfillment & Returns Facility in Erie, Pennsylvania.

Do not send a product return until you have received authorization and return instructions from Nutaira.

Please do not send product returns to our corporate headquarters in India unless specifically instructed by Nutaira in writing.

6. Return Shipping Costs & Restocking Fees

Change-of-Mind / Standard Returns

For eligible standard returns that are not caused by a Nutaira error, product defect, or shipping damage, the customer is responsible for purchasing and paying for the return shipping label.

We recommend using a trackable shipping service and retaining your tracking information until the return and refund process has been completed.

Damaged, Defective, or Incorrect Products

If a return or replacement is approved because the product arrived damaged, defective, incorrectly supplied, or with a compromised safety seal, Nutaira will provide an appropriate resolution at no additional eligible return-shipping cost to the customer.

If we require the affected product to be returned, we will provide applicable return instructions.

Restocking Fees

We do not charge any restocking fees for eligible returns.

Original Shipping Charges

Original shipping charges paid at checkout are generally non-refundable for standard change-of-mind returns, except where otherwise required by applicable law.

If Nutaira shipped an incorrect, damaged, or defective product and a refund is approved, applicable shipping charges may also be refunded where appropriate.

7. Inspection & Refund Processing

Once an authorized standard return is delivered to our U.S. Fulfillment & Returns Facility, we will inspect the product to verify that it meets the applicable return eligibility requirements.

We will notify you after the inspection has been completed.

If the return is approved, the refund will be issued to your original payment method within 5 to 7 business days after approval.

After Nutaira processes the refund, your bank, credit card issuer, or payment provider may require an additional 3 to 5 business days to post the credit to your account.

Actual posting times depend on your financial institution or payment provider.

8. Customer Support

For questions regarding returns, refunds, damaged products, replacements, or orders, please contact:

Nutaira Customer Support

  • Email: support@nutaira.com
  • Phone: +1 (814) 844-3102
  • Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

For faster assistance with an existing order, please include your order number when contacting us.