Refund policy

This Return & Refund Policy governs all purchases made on the Nutaira store. By completing a purchase with us, you agree to the terms outlined below.

As a provider of premium dietary supplements, our policies are strictly designed to comply with United States health, safety, and sanitary regulations.

1. 30-Day Return Window

We offer a 30-day return policy. You have exactly 30 calendar days from the date your tracking number shows the package was delivered to request a return. If 30 days have passed since delivery, we cannot offer you a refund or exchange under any circumstances.

2. Strict "Unopened Bottle" Policy & Eligibility

Because our products are ingestible consumables, we enforce a strict zero-tolerance policy on opened items to ensure consumer safety.

To be eligible for a return, your item must be in its original, unaltered condition.

  • The product must be entirely unopened and unused.
  • The outer plastic shrink-wrap seal around the cap must be fully intact.
  • The inner heat-induction safety seal underneath the cap must be unbroken and untampered with.
  • The bottle and label must be free of damage, stains, or markings.

Absolute Exclusion: Any product where the outer or inner safety seal has been broken, cut, peeled, or tampered with is immediately ineligible for a return or refund.

3. Unauthorized / "Forced" Returns

Items sent back to us without first requesting and receiving an official return authorization from our support team will be rejected.

If you mail an opened or ineligible bottle back to our warehouse without authorization, the item will be destroyed and discarded immediately for bio-safety reasons. No refund will be issued, and we will not pay to ship the invalid item back to you.

4. Damaged, Defective, or Wrong Items

We take quality control seriously. Please inspect your order immediately upon delivery. If your order arrives damaged (e.g., a broken bottle, cracked cap, or ruptured safety seal) or if you received the incorrect item, please contact us right away so we can make it right.

To process a damage claim, email us at support@nutaira.com with:

  1. Your order number.
  2. Clear photographic evidence of the shipping box and the damaged product/broken seal.

Once verified, we will issue a complimentary replacement or a full refund at no cost to you.

5. How to Initiate a Return

If your item is unopened and meets all eligibility criteria, follow these steps:

  1. Email our customer support team at support@nutaira.com with your order number and reason for return.
  2. If approved, we will issue a Return Merchandise Authorization (RMA) number and the exact return shipping address.
  3. Securely pack the item in its original box to prevent transit damage. Write the RMA number clearly on the outside of the package.

6. Return Shipping Costs

  • For Change of Mind / Standard Returns: The customer is solely responsible for sourcing a shipping label and paying all return shipping fees. We highly recommend using a trackable shipping service (like USPS, UPS, or FedEx) and purchasing shipping insurance. We do not guarantee that we will receive your returned item, and we are not liable for returns lost in transit.
  • Original Shipping Fees: Any shipping fees paid at the time of purchase are completely non-refundable.

7. Refunds & Processing

Once your return is received at our warehouse, it will undergo a strict safety inspection. We will notify you via email whether your refund has been approved or rejected based on the condition of the seals.

If approved, your refund will be automatically processed back to your original method of payment within 5 to 7 business days. Please note that US banks and credit card issuers can take an additional 3 to 5 business days to post the credit to your account.

8. Chargeback Protection Notice

Filing a fraudulent chargeback with your bank violates these agreed-upon terms. If you experience an issue with your order, you agree to contact Nutaira support to resolve the matter before contacting your financial institution. Nutaira Nutraceutical Private Limited reserves the right to submit this policy, along with proof of delivery and seal compliance, to dispute fraudulent credit card chargebacks.