Shipping policy

 

Thank you for choosing Nutaira. We are dedicated to delivering your dietary supplements safely and efficiently. This Shipping Policy explains the processing, shipping, tracking, and delivery terms applicable to orders shipped to the United States, U.S. Territories, and supported APO/FPO/DPO addresses.

1. Fulfillment Location & U.S. Shipping

Nutaira Nutraceuticals Private Limited is headquartered in India, but inventory for U.S. customer orders is stored, packed, fulfilled, and shipped locally from our fulfillment facility in Erie, Pennsylvania, United States.

Because inventory for U.S. customer orders is already located within the United States, orders are shipped using U.S. carrier services such as USPS or UPS and are not individually shipped from India.

2. Order Processing Time (Handling Time)

All orders are typically processed within 1 to 2 business days at our U.S. fulfillment facility.

  • Orders placed before 12:00 PM Eastern Time (ET), Monday through Friday, typically begin processing the same business day and are shipped within our stated 1–2 business-day handling timeframe.
  • Orders are not processed or shipped on weekends or U.S. federal holidays.
  • During periods of high order volume, processing may take additional time.
  • If there is a significant delay in processing or shipping your order, we will contact you using the email address provided at checkout.
  • Processing time is separate from the carrier's transit and delivery time.

3. Shipping Rates & Delivery Estimates

Nutaira provides shipping options based on the destination address, package weight, and available shipping services, typically through USPS or UPS.

Free Shipping

We offer free standard shipping on all eligible U.S. orders of $35.00 or more, including eligible orders shipped to:

  • Alaska
  • Hawaii
  • U.S. Territories
  • APO/FPO/DPO addresses

Paid Shipping Options

For orders under $35.00, applicable shipping charges and available shipping methods are calculated and displayed at checkout before you complete your purchase.

Transit Time

Standard transit time for most orders within the contiguous United States is typically 3 to 5 business days after shipment.

Delivery to Alaska, Hawaii, U.S. Territories, APO/FPO/DPO addresses, and certain remote locations may require additional transit time.

Delivery timelines are estimates and are not guaranteed unless otherwise expressly stated by the applicable carrier.

Delivery may occasionally be delayed because of:

  • Severe weather
  • Carrier capacity or network disruptions
  • Transportation delays
  • Peak holiday periods
  • Address-related issues
  • Other circumstances outside our reasonable control

4. Shipment Confirmation & Tracking

You will receive a shipment confirmation email containing your tracking number once your order has been handed over to the carrier.

Tracking information may take up to 24 hours after shipment to become active in the carrier's tracking system.

You can monitor your shipment using the tracking information provided in your shipment confirmation email.

5. PO Boxes, APO, FPO & DPO Addresses

Nutaira ships to eligible PO Boxes, U.S. Territories, and APO/FPO/DPO addresses through USPS where supported.

Please make sure your shipping address is complete and correctly formatted to help prevent carrier delays, failed delivery attempts, or rejection.

Certain shipping services and delivery estimates may not be available for every destination.

6. Incorrect Shipping Addresses & Undeliverable Packages

Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been transferred to the carrier.

If a package is returned to our U.S. Fulfillment & Returns Facility as:

  • "Undeliverable"
  • "Insufficient Address"
  • "Return to Sender"
  • Or for another address-related reason caused by incorrect or incomplete information provided by the customer

the customer is responsible for applicable reshipping fees if reshipment is requested.

Original shipping fees are generally non-refundable once a shipment has been accepted by the carrier, except where otherwise required by applicable law.

If you choose to cancel an eligible returned order rather than have it reshipped, we will refund the eligible product cost in accordance with our Refund & Return Policy.

7. Lost, Missing, or Stolen Packages

If your shipment appears to be lost or missing in transit, please contact Nutaira so we can review the tracking information and assist with the appropriate carrier investigation or claim process.

If tracking shows "Delivered" but you cannot locate the package:

Please check:

  • Your mailbox
  • Parcel lockers
  • Front, side, or rear entrances
  • Reception or front desk
  • Building management
  • Household members
  • Nearby neighbors
  • Other secure locations where the carrier may have left the package

If the package remains missing after 48 hours from the recorded delivery time, please contact the applicable carrier and notify Nutaira so we can assist with the available investigation or claim process.

If carrier tracking confirms successful delivery to the shipping address provided by the customer, claims involving theft or loss after delivery may be subject to the carrier's investigation process and applicable law.

8. Damages During Transit

If your product arrives broken, leaking, damaged, or with a compromised safety seal, please contact Nutaira as soon as possible and refer to the applicable section of our Refund & Return Policy.

Please retain:

  • The affected product
  • Original product packaging
  • Shipping box or mailer
  • Shipping label
  • Photographs showing the damage

These materials may be required when reviewing your claim.

Depending on the circumstances, we may not require a damaged, leaking, or otherwise unsuitable product to be physically returned.

9. Customer Support & Business Addresses

For questions regarding shipping, tracking, or delivery, please contact:

Nutaira Customer Support

  • Email: support@nutaira.com
  • Phone: +1 (814) 844-3102
  • Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

Corporate Headquarters:

Nutaira Nutraceuticals Private Limited
BLD-G-203 OMKAR RESIDENCY, NR. UPLI COLONY
Mota Varachha, Chorasi
Surat - 394101, Gujarat, India

U.S. Fulfillment & Returns Facility:

Nutaira Returns
404 Holland St
Erie, PA 16507
United States

The U.S. facility listed above is used for U.S. order fulfillment and approved product returns. It is not the corporate headquarters or registered office of Nutaira Nutraceuticals Private Limited.