Shipping policy

Thank you for choosing Nutaira. We are dedicated to delivering your dietary supplements safely and efficiently. Below are the terms and conditions that constitute our Shipping Policy for all orders placed within the United States.

1. Order Processing Time (Handling Time)

All orders are processed within 1 to 2 business days.

  • Orders placed before 12:00 PM EST Monday through Friday are typically processed same-day or next-day.
  • Orders are not processed, shipped, or delivered on weekends or federal holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Nutaira utilizes real-time carrier calculations to provide the most accurate shipping costs. All shipping rates and available delivery methods are dynamically calculated at checkout based on the destination address, package weight, and chosen carrier (typically USPS or UPS).

You will see your exact shipping options and costs clearly displayed before you complete your purchase.

Please note that delivery timelines are estimates provided by the carriers and are subject to occasional delays due to extreme weather, carrier capacity, or peak holiday seasons.

3. Shipment Confirmation & Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has been handed over to the carrier. The tracking number will become active within 24 hours. You can monitor your shipment directly through the carrier's portal.

4. PO Boxes, APO, and FPO Addresses

Nutaira proudly ships to addresses within the US, US Territories, and APO/FPO/DPO addresses via USPS. Please ensure your address is formatted correctly to prevent carrier rejection.

5. Incorrect Shipping Addresses & Undeliverable Packages

The buyer is responsible for ensuring that the shipping address entered at checkout is correct and complete.

  • If a package is returned to our warehouse as "Undeliverable" or "Return to Sender" due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the reshipping fees.
  • Original shipping fees are non-refundable. If you choose to cancel the order rather than reshipped, we will refund the cost of the product, but any original shipping costs paid at checkout cannot be refunded.

6. Lost, Missing, or Stolen Packages

Once a package leaves our facility and is scanned by the carrier, Nutaira Nutraceutical Private Limited cannot be held liable for lost, stolen, or misplaced transit items.

  • If tracking shows "Delivered" but you cannot find it: Please check with neighbors, building managers, or your local mail carrier. Often, carriers mark packages as delivered a day before they actually arrive.
  • If the package remains missing after 48 hours from the delivery timestamp, you must file a missing package claim directly with the carrier (USPS or UPS).
  • Nutaira is not responsible for packages stolen from your porch or property after official delivery confirmation by the carrier.

7. Damages During Transit

If your product arrived broken, leaked, or with a compromised safety seal, please refer directly to Section 4 of our Refund & Return Policy to initiate a damage claim.